General Terms and Conditions

1.1 Parties. These terms and conditions govern every contract between The Mining Shop UK Limited ("The Mining Shop"), a company incorporated in England and Wales with registered office at Enterprise House, 202 to 206 Linthorpe Road, Middlesbrough, England, TS1 3QW, and any business customer ("Customer") who purchases mining equipment, hosting services, repairs or related goods and services. Contracts may be formed via our websites, by email, telephone or other channels.

1.2 Business customers only. These terms apply exclusively to business customers acting in the course of their commercial, trade or professional activities. They do not apply to private individuals acting as consumers, and we reserve the right to refuse orders we reasonably believe originate from individuals acting for personal or household use. If you are unsure, contact us before ordering.

1.3 Governing documents. Each contract is governed by these terms, the written Order Confirmation where issued, and any acceptance declaration we provide.

1.4 Current version. The version of these terms published on our website when the Customer places an order applies, and also governs future transactions unless replaced.

1.5 Conflicting terms. Customer purchasing terms that conflict with or deviate from these terms are rejected unless we give explicit written consent.

1.6 Marketplace sales. We also sell through third party marketplaces including eBay and Amazon. Those sales are entirely separate transactions governed by the terms and policies presented on the relevant marketplace listing, and these terms and our website policies do not apply to them.

2.1 The following policies form part of every contract and should be read with these terms: the Refund and Returns Policy, the Delivery and Shipping Policy, the Payments Policy, the Warranty Policy, the Hosting Terms, and the Repairs Terms, each as published on our website at the time of order.

2.2 If documents conflict, the order of precedence is: the Order Confirmation first, then the specialised policy relevant to the subject matter, then these general terms.

2.3 Product pages carry operational detail such as timelines, fees and compatibility notes for individual models. Where a product page states a specific figure for your order, the Order Confirmation controls if there is any difference.

3.1 Formation. A legally binding contract is formed when The Mining Shop either issues a written Order Confirmation or dispatches the goods.

3.2 Website orders. Listings on our websites are invitations to treat, not binding offers. By submitting an order the Customer makes a binding offer to purchase, valid for the period stated in the listing or our communication.

3.3 Acknowledgment. An email acknowledging receipt of an order confirms receipt only and is not acceptance unless it explicitly says so.

3.4 Final contract terms. The final contract consists of the Customer's order details, these terms and any Order Confirmation. Deviations require express written agreement.

3.5 Client fit. We prefer to speak with every new client before payment. We may cancel website orders placed without prior discussion, and may decline orders where, in our reasonable judgment, mining is not a suitable fit for the customer, or where payment cannot be verified.

3.6 Unavailability. If an item is unavailable we will notify the Customer promptly and refund any payment made for the unavailable item within a reasonable period.

3.7 Language. The contract language is English and the English version prevails over any translation.

4.1 Every order is prepaid. Allocation, testing and dispatch begin only after full payment has cleared and any compliance checks are complete.

4.2 UK destined orders are tested at our UK facility before dispatch and delivered by tracked, insured courier. Where stated on the Order Confirmation, UK delivery is Delivered Duty Paid. International orders default to DAP or DDU, meaning the Customer is importer of record and pays local duties and taxes, unless the Order Confirmation states DDP.

4.3 Hardware with hosting. Hardware purchased with hosting is delivered to the designated hosting site and tested there before rack in. A separate hosting agreement applies. If the Customer fails to return the hosting agreement within a reasonable period, we may ship the hardware to the Customer, who bears shipping costs and applicable VAT.

4.4 Maximum delivery period. The maximum delivery period is 12 weeks from payment confirmation unless otherwise agreed. If we cannot deliver within 12 weeks we will explain the cause, give a revised date, and offer the choice of accepting the new timeline or cancelling the affected order for a full refund. This does not apply in force majeure events described in clause 10.

4.5 Partial deliveries. We may make partial deliveries with notice. No extra shipping charge applies unless the Customer requests separate shipments.

4.6 Delivery changes. Requests to change the delivery location must be made in writing at least 5 business days before shipment; additional costs require approval before they are incurred.

4.7 Full logistics detail, timelines by origin hub, and transit insurance terms are set out in the Delivery and Shipping Policy.

5.1 All prices are net and exclude VAT unless stated otherwise. UK VAT at the statutory rate and any shipping costs are shown at checkout or on the invoice, and the total is displayed before the order is finalised.

5.2 For deliveries outside the UK on DAP or DDU terms, the Customer bears customs duties, import taxes and related fees not included in our prices.

5.3 Price movement. Machine prices track market earnings and supplier quotes. If a price increases before cleared funds arrive, we will issue a new invoice for the positive difference and allocation pauses until it is paid. If the price decreases before cleared funds arrive, we will issue a credit note for the difference usable against our products or services. Credit notes are not redeemable for cash.

6.1 Methods. We accept bank transfer to our UK business account and cryptocurrency in the stablecoins USDT and USDC on the network stated on your invoice (ERC 20 or TRC 20 unless the invoice says otherwise). For order totals under £1,500 excluding VAT we also accept debit and credit cards, processed by Stripe; card payment is not available at £1,500 excluding VAT and above, and we may exclude individual items below that threshold from card payment at our discretion. We do not accept cash, or third party escrow we have not agreed in writing.

6.2 Window. Payment is due within one business day of checkout or invoice. Orders may be cancelled and stock reallocated if payment is not received in time. Where an extension is agreed, or for hosting renewals, we may charge statutory interest and fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

6.3 Clearance. Bank transfers typically clear in 1 to 3 business days domestically and longer internationally. Crypto payments are credited once the confirmations stated on the invoice are reached and settlement is visible in our business wallet. The GBP invoice total must arrive net of bank, FX, gas and exchange fees.

6.4 Invoiced entity only. Payment must come from the business account of the invoiced customer. Third party or personal account payments may be returned minus banking costs and the order cancelled.

6.5 Security. We never change bank details or wallet addresses by email. If you receive different details, stop and call 01429 408034 to verify before sending funds.

6.6 Offsetting and retention. The Customer may only offset claims that are undisputed or established by a court, and rights of retention are excluded unless they arise from the same contractual relationship.

6.7 Compliance. Orders are subject to sanctions screening, and orders over £15,000, single or cumulative, may require enhanced due diligence before allocation. Full payment operations detail, including deposits and price holds, is set out in the Payments Policy.

7.1 We retain ownership of all delivered goods until full payment is received.

7.2 Until ownership transfers, the Customer must handle the goods carefully and insure them at replacement value against fire, water damage and theft, providing proof on request.

7.3 If a third party seizes or claims the goods, the Customer must inform the third party of our ownership and notify us in writing without delay, and shall reimburse costs we incur protecting our rights unless recoverable from the third party.

By purchasing from The Mining Shop, the Customer confirms the products are intended exclusively for commercial use as part of their business, and will be operated in a professional environment in line with the product documentation and applicable electrical and safety standards.

9.1 Term. We provide business customers 12 months of warranty cover from the delivery or invoice date on new units, extendable under our Service and Repair Plan where offered. The full scope, exclusions, claim process and remedies are in the Warranty Policy, which controls warranty matters.

9.2 Inspection. The Customer must inspect goods on receipt and report visible defects promptly, and hidden defects promptly on discovery. Late notification may affect warranty claims.

9.3 Performance. If a delivered product's sustained hashrate falls more than 10 percent below the agreed specification under the test conditions in the Warranty Policy, we will remedy the shortfall as set out there, including reimbursement of the difference based on the price per unit of hashrate at purchase where applicable.

9.4 Remedies. Warranty remedies are repair, replacement or parts supply at our discretion. Rectification may take up to 12 weeks and we are not liable for delays caused by external factors.

10.1 Unlimited liability. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10.2 Limited liability. For all other claims, our liability is limited to typical and foreseeable damages at the time of contract conclusion, only for breaches of essential obligations, and shall not exceed the original purchase price of the products in question. We are not liable for indirect or consequential losses, lost profits or lost mining rewards.

10.3 Exclusions. We are not liable for defects arising from misuse, improper operation or non compliant installation, nor for delays caused by manufacturer issues, force majeure or events beyond our reasonable control, including government action, extreme weather, strikes, carrier disruption, utility outages, epidemics or regulatory change. Timelines pause during such events and are rescheduled reasonably.

10.4 Risk transfer. Risk of accidental loss or damage passes to the Customer when the goods are handed to the carrier. Transit insurance and damage claims are handled as set out in the Delivery and Shipping Policy.

10.5 Failed deliveries. The Customer must be able to accept delivery within 7 days of shipment. If delivery fails for reasons within the Customer's control, the Customer bears return, storage and re shipping costs.

11.1 All content on our websites, including text, images, video, data and logos, is protected by copyright. Reproduction, distribution or public display without our express written consent is prohibited.

11.2 We process personal data in line with UK GDPR and the Data Protection Act 2018 as described in our Privacy Policy and Cookie Policy.

12.1 Assignment. The Customer may not assign rights or obligations under these terms without our prior written consent.

12.2 Severability. If any provision is invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid one closest to the original economic intent.

12.3 Governing law. These terms and any dispute arising from them are governed by the laws of England and Wales, excluding the United Nations Convention on Contracts for the International Sale of Goods.

12.4 Jurisdiction. The exclusive jurisdiction for disputes with business customers is the courts of England, with the venue of Hartlepool, England.

12.5 Copies. Either party may request a written copy of these terms at any time.

12.6 Amendments. We may update these terms from time to time. The version in force at the date of order governs that transaction.

12.7 Entire agreement. These terms, the Order Confirmation and the policies referenced in clause 2 constitute the entire agreement between the parties for the relevant order and supersede all prior discussions relating to it. Each party acknowledges it has not relied on any statement not set out in them, save that nothing limits liability for fraudulent misrepresentation.

12.8 No waiver. A failure or delay by either party in exercising any right under these terms is not a waiver of that right, and a waiver given on one occasion does not waive any later breach.

12.9 Third party rights. A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

By placing an order with The Mining Shop you confirm that you have read, understood and agree to be bound by these General Terms and Conditions in their entirety.

Who do these terms apply to?

Business customers only. We do not sell to private individuals under these terms; contact us before ordering if you are unsure of your status.

When is a contract formed?

When we issue a written Order Confirmation or dispatch the goods. An order acknowledgment email is not acceptance by itself.

How and when do I pay?

In full, upfront, within one business day of checkout or invoice, by bank transfer or USDT or USDC stablecoin on the network shown on your invoice. Allocation begins when funds clear.

How long does delivery take?

The maximum window is 12 weeks from cleared payment, and most orders are far quicker. UK stock typically delivers in 1 to 3 business days after testing. The Delivery and Shipping Policy has timelines by origin hub.

Who owns the goods after delivery?

We retain title until you have paid in full. Risk passes to you when the goods are handed to the carrier, with transit insurance in place as described in the Delivery and Shipping Policy.

What warranty do I get?

12 months from delivery or invoice on new units, with UK based repair. The Warranty Policy sets out coverage, exclusions and how to claim.

What if my own purchasing terms differ?

Your terms apply only if we accept them in writing. Otherwise these terms prevail.

Where are disputes resolved?

Under the law of England and Wales, in the English courts, venue Hartlepool.