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Real Humans Seven Days a Week

Contact The Mining Shop UK

The quickest ways to contact The Mining Shop UK: call, WhatsApp, email or walk through the door in Hartlepool. Every route reaches the same team of working miners.
01429 408034Call the Team
WhatsAppMessage Anytime
Email UsReplies Seven Days a Week
HartlepoolVisit Mon to Sat, 9am to 5pm
Tell Us Your Plans

Send Us a Message

Questions about a machine, an order, hosting or repairs: fill in the form and the team will come back to you. Include your electricity rate if you want buying advice, it makes the first answer a useful one.

Contact The Mining Shop

Tell us about you

Leave your details and choose how you would like our team to get in touch.

Up to 1,000 characters
How should we contact you?

Select one or more preferred contact methods.

We will only use your details to respond to this enquiry. Read our privacy policy.

Read by the team, not a ticket queueYour message lands with the same people who test and run the hardware.
Answered seven days a weekShop hours are Monday to Saturday, and phones and emails are covered every day.
Straight answers, no pressureWe will tell you honestly whether mining fits your situation before you spend anything.
4.7
Excellent · 24 reviews
Read all Trustpilot reviews
5.0
20 reviews · The Mining Shop UK, Hartlepool
See us on Google

What Can We Help With?

Most messages fall into one of these four. Each has a page worth a look before or after you get in touch.

Choosing a Miner

Not sure which machine fits your power price and budget? The live rankings do the comparing, and we will sanity check your shortlist.
See the Top 10

Hosting a Miner

Home power, noise or space in the way? Ask about hosting on six continents with wholesale electricity from £0.04/kWh.
Explore Hosting

Repairs & Faults

Hashboard down or a machine misbehaving? Our board-level repair lab in Hartlepool diagnoses and fixes rather than swaps.
About Repairs

Orders & Aftercare

Questions about an existing order, delivery or setup? Include your order number and we will pick it straight up.
Email the Team
Visit Call Email

Find Us in Hartlepool

We’re a real shop with a real front door. Call, email or drop in and talk mining with the team. Real humans, seven days a week.
38 Church Street, Hartlepool, TS24 7DG
[email protected]
+44 (0) 1429 408 034
WhatsApp: +44 (0) 1429 408 034
Shop hours: Mon–Sat, 9am–5pm
@the.miningshop on Instagram
The Mining Shop UK on Facebook
More ways to reach us

The Mining Shop UK

38 Church Street, Hartlepool, TS24 7DG

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Before You Ask

Getting in Touch: Your Questions Answered

Frequently Asked Questions About Contacting The Mining Shop UK

How fast we reply, who actually answers and what makes your first message count.
Illustration for the contact questions and answers section
1

Getting a Reply

Who answers, how fast and what to include so the first reply is a useful one.

Phones and emails are answered seven days a week, and form messages go to the team rather than a ticket queue.

During shop hours replies tend to be quick. Evenings and Sundays can take a little longer, but a real person will come back to you.

Phone is instant during shop hours: call 01429 408034 and you are talking to a miner, not a call centre.

Outside hours, WhatsApp and the form work best. Both reach the same team and nothing gets lost between systems.

Always. No chatbots and no scripts. The people answering are the same team that tests, repairs and runs this hardware.

That is the point of a shop run by miners: ask the awkward technical questions.

Whatever you have. For buying advice, your electricity rate and budget help us give a useful answer first time. For order questions, your order number speeds everything up.

Half-formed questions are welcome too. We will ask for the rest.

2

Calls & Visits

Booking a callback, walking into the shop and reaching us from further afield.

Yes. Send the form and tell us when suits you, and we will call then. The Arrange a Callback buttons around the site do the same job.

If your plans change, just message us and we will rearrange. No fuss.

Yes. The shop at 38 Church Street, Hartlepool is open Monday to Saturday, 9am to 5pm, and you can walk in and talk mining any time in those hours.

Bringing a machine in for repair? A quick message first means the right person is ready for you.

The shop is open on Saturdays, and phones and emails are covered seven days a week.

Sunday replies can be a little slower, but you will not be waiting until Monday.

Of course. WhatsApp and email work from anywhere, and our hosting customers span six continents.

If your time zone is far from the UK, the form is easiest: tell us where you are and we will reply at a sensible hour for you.

In a Hurry?

Skip the form. Call or message and you will be talking to the team in minutes during shop hours.
Call 01429 408034
WhatsApp Us
Read the Full ASIC Miners Frequently Asked Questions
The Mining Shop UK Ltd is a Company Registered in England & Wales · Company No. 14666497 · VAT No. GB482035600 · Registered Office: Enterprise House, 202 to 206 Linthorpe Road, Middlesbrough, TS1 3QW · Shop & Repair Centre: 38 Church Street, Hartlepool, TS24 7DG, United Kingdom · Data Protection & UK GDPR
Disclaimer: Cryptocurrency mining involves significant risk and is not suitable for everyone. Prices and market conditions are highly volatile, past performance does not guarantee future results, and mining returns can fall as well as rise. Device prices fluctuate regularly in line with mineable asset prices; we update them frequently, with update times displayed on product pages, and we reserve the right to cancel orders or adjust prices based on market conditions. Always conduct thorough research and seek independent professional advice before purchasing mining hardware. We are not liable for any losses incurred. Read our full Mining Earnings and Risk Disclaimer.