The Mining Shop UK Warranty Policy

1.1 Website condition. Equipment sold on www.theminingshop.co.uk is new. We do not sell used or refurbished miners through the website.

1.2 New Bitcoin miners. New Bitcoin ASIC miners receive 12 months of commercial warranty from delivery to the Customer or receipt at the designated hosting facility.

1.3 New altcoin miners. Where the manufacturer's commercial warranty is six months, The Mining Shop provides additional commercial cover so the total stated cover is 12 months, subject to this policy. The applicable split and claim route are recorded in the Order Confirmation.

1.4 Marketplace used/refurbished goods. Used, refurbished or ex-demo goods may be listed on eBay with their condition stated. They receive a 30-day commercial warranty unless a longer term is written in the listing.

1.5 Statutory rights. Every commercial warranty is additional to mandatory Consumer rights. A 30-day commercial warranty is not a 30-day limit on rights concerning faulty, misdescribed or unsafe goods.

1.6 Scope. This policy applies to goods supplied by The Mining Shop. Marketplace protections and listing terms also apply to marketplace orders.

• Hashboards, including manufacturing defects and sustained performance more than 10 percent below specification.
• The power supply unit.
• Fans where failure results from a manufacturing defect rather than ordinary wear.
• The control board and core electronics.
• Other defects in materials or workmanship during compliant use.

Every unit is bench tested and logged before dispatch or installation to create a diagnostic baseline.

Performance standard. Final performance is assessed using a stable 24-hour pool average at manufacturer-approved settings with suitable power, cooling, network and ambient conditions. Sustained performance more than 10 percent below specification qualifies for service.

• Damage caused by unauthorised opening, modification, component swaps or tampered seals.
• Damage caused by incorrect configuration, unsupported firmware, unsafe overclocking, overvolting or failed unauthorised updates.
• Damage caused by inadequate airflow, recirculated heat, moisture, condensation, corrosive conditions, severe dust or operation outside stated limits.
• Accidental or cosmetic damage that does not arise from a covered defect.
• Damage caused by unsupported immersion or hydro cooling, incompatible fluids or incorrect installation.
• Damage caused by unsafe or non-compliant electrical installation, overloaded circuits, poor earthing or missing protection.
• Damage caused by external power events such as surges, brownouts or phase imbalance.
• Normal wear of consumables such as fans, thermal paste and pads; a premature manufacturing defect may still be covered.
• Damage caused by force-majeure events, altered serials or an inability to verify the supplied unit.

An exclusion applies only to the extent the excluded circumstance caused or materially contributed to the fault. Keep proof of purchase, serial records and diagnostic information, and operate the device within its published limits.

4.1 Email [email protected] with the invoice number, device serial, issue and available diagnostic evidence. Await an RMA number before shipping where reasonably possible.

4.2 Use the original serial-labelled packaging where available or suitable protective packaging approved by us. A missing original box does not by itself invalidate a valid claim, although damage caused by inadequate packaging is not covered.

4.3 Targets. We aim to acknowledge within 2 business days, inspect within 5 business days of receipt and communicate the proposed remedy promptly.

4.4 Dead on arrival. Report a first-power failure within 7 days of delivery, or within 72 hours of first power-on if unboxed later, for expedited handling. These are service windows only; missing them does not remove a mandatory consumer or later valid warranty right.

4.5 Business shipping. A Business Customer normally funds inbound shipping. If a covered manufacturing fault or our mis-shipment is confirmed, we reimburse reasonable agreed carriage.

4.6 Consumer shipping. For an eligible Consumer claim concerning goods that do not conform to the contract, we provide or reimburse the reasonable return method and bear costs where required by law. Contact us before arranging unusually expensive carriage. International returns must use accurate customs declarations.

5.1 Commercial warranty remedy. The normal commercial remedy is repair, replacement or parts supply. Replacements may be new or professionally refurbished and must be equivalent or better in specification and condition.

5.2 Warranty balance. Under the commercial warranty, a repaired or replacement miner receives the remaining original warranty balance. This does not restrict a Consumer's statutory rights or the legal effect of a statutory repair or replacement.

5.3 Consumer remedies. A Consumer may exercise the remedy available under consumer law, taking account of the nature of the fault, timing, proportionality and whether a repair or replacement has been unsuccessful or cannot be provided within a reasonable time and without significant inconvenience.

5.4 Performance remedy. If a confirmed greater-than-10-percent shortfall cannot be corrected, a Business Customer may choose a proportional account credit or cash refund based on the purchase value attributable to the missing hashrate. A Consumer retains any stronger statutory remedy.

5.5 Timing and data. Commercial warranty rectification may take up to 12 weeks. A Consumer repair or replacement will be handled within the reasonable-time and significant-inconvenience requirements of consumer law. Back up pool, wallet and configuration data because settings may be reset.

5.6 Shipping. The Customer must use suitable tracked and insured inbound carriage. Costs are allocated under clauses 4.5 and 4.6. We pay insured return carriage for a confirmed covered fault or mis-shipment.

5.7 Paid repairs. A paid repair carries a separate 60-day warranty limited to parts we supply and work we perform; see the Repairs Terms. Repairs remain B2B only.

5.8 Liability. B2B exclusions for lost mining rewards, profit, revenue, opportunity, data and configuration apply subject to liability that cannot lawfully be excluded. No exclusion limits a Consumer remedy that cannot lawfully be limited.

5.9 Hosting. Hosting remains B2B. This warranty continues for hosted miners unless lawfully varied.

5.10 Commercial warranty transfer requires written consent. See our ASIC Miner Recycling service for end-of-life equipment.

When does the 12-month commercial warranty start?

When you receive the miner or, for B2B hosting, when the designated facility receives it on your behalf.

What cover applies to used or refurbished miners?

The stated commercial warranty is 30 days from delivery. For an eligible Consumer Order, this does not shorten statutory rights concerning whether the goods conformed to the contract.

Are consumer rights limited to the warranty period?

No. The commercial warranty is additional to mandatory Consumer Rights Act remedies.

Can I extend the warranty?

Where offered, your written Service and Repair Plan states its individual price, duration and scope.

Does replacement restart the commercial warranty?

Normally no, but this does not restrict the legal effect of a statutory Consumer repair or replacement.

Summary only: these answers do not replace the full policy above.