Hartlepool Repair Lab
ASIC Miner Repairs
Hashboards, power supplies and firmware, repaired at board level in our Hartlepool lab. Our ASIC miner repairs start with a documented diagnosis and end with the machine back to work, with every step on the live tracker.
Book a Repair
When a miner goes down, every idle hour costs you. Tell us the model and the fault, get the machine to the lab and we will take it from there, with updates at every step.
Book It In
Use the booking button above, or message us first if you are not sure the machine is worth fixing. Include the model and a short description of the fault.
Send or Drop Off
Courier it to the lab well packed, or drop it off at the shop. Our find us page shows exactly where we are. Shipping both ways is the customer’s.
Documented Diagnosis
Packaging, condition and serial numbers are photographed at onboarding, then the fault is properly diagnosed. The diagnosis fee is £150 excluding VAT.
Repair, Test, Return
You approve the work before it happens. We repair, test the machine properly and send it back with the full paper trail in your repair dashboard.
What We Fix
Board level ASIC miner repairs, done by the same team that tests every machine we sell. If something is uneconomical to fix, we say so.
Hashboards
Board level work is the heart of the lab. Whether a hashboard can be saved depends on the model, the damage and parts availability, and we will tell you which it is.
Power Supplies
Some PSU faults repair well, others are better replaced. We recommend whichever leaves you with the more reliable machine.
Control Boards & Firmware
Firmware faults, configuration tangles and pool connection problems are usually fixable when the hardware underneath is sound.
Fans, Dust & Heat
Failed fans and dust choked machines are common and fixable. We will also tell you if the environment, rather than the machine, is the real problem.
We work on machines from Bitmain Antminer, MicroBT Whatsminer, IceRiver, Goldshell, ElphaPex, Bitdeer, Canaan and other major manufacturers.
Track Your Repair
Booked in already? Your machine’s progress lives below, updated by the engineers as it moves through diagnosis, repair and testing. The same records, photos included, sit in your repair dashboard.
The Fees, Straight Up
£150 Diagnosis
Every repair starts with a £150 diagnosis fee, excluding VAT. For new customers it always applies; for long standing customers it may be waived at our discretion.
Deducted If We Repair
Complete the repair with us and the diagnosis fee comes off the final repair invoice. You pay for the fix, never twice.
Honest If We Cannot
If the machine is uneconomical to fix or the repair cannot be completed, the fee may be refunded in line with our repair terms. No bill run up for the sake of it.
Shipping to and from the lab is the customer’s, plus any international duties or taxes. The full detail lives in the repair questions on our ASIC miners UK FAQ.
Before You Book
ASIC Miner Repairs: Your Questions Answered
Frequently Asked Questions About the Repair Lab
The short version of how the lab works: what to send, what it costs and how you stay in the loop from onboarding to dispatch.
What to send, how to pack it and whether you need to have bought the machine from us.
We do. The lab takes machines from anywhere, whether or not they started life with us.
The £150 diagnosis fee, excluding VAT, applies to new customers either way, and it still comes off the invoice if we do the repair.
The original serial labelled box is best, which is why we tell every buyer to keep it. Failing that, a strong box, generous padding and nothing loose inside the case.
Machines travel worse than they mine. Pack it like you want it back working.
You can. The lab is at our Hartlepool shop, and our find us page shows exactly where that is.
Message us before you set off so the right person is ready for you when you arrive.
The machine itself and a short description of the fault gets diagnosis moving. If the fault involves power, include what powers it.
Unsure whether to send the PSU or any cables? Ask when you book and we will tell you exactly what to put in the box.
What it costs, what happens if it cannot be saved and how you stay in the loop.
Honestly, it depends on the fault and on parts. Diagnosis is usually the quick part; waiting on boards or components is what sets the pace.
The tracker on this page shows exactly where your machine is at every stage, so you are never left guessing.
You get the honest verdict and the reasons behind it. If the repair cannot be completed or the machine is uneconomical to fix, the diagnosis fee may be refunded in line with our repair terms.
The machine comes back to you, with return shipping the customer’s.
The engineers update the tracker as your machine moves through diagnosis, repair and testing.
The full record, photos included, sits in your repair dashboard alongside the inspection notes from onboarding.
Sometimes yes, sometimes no. It comes down to the fault, the parts cost and what the machine can still earn at your power price.
Tell us the model and the symptoms and we will give you a straight answer before you spend anything on shipping.
Quicker to Ask?
A photo and the model number tells the lab a lot. Message us before you book and get a first opinion straight from the engineers.
Honest Verdicts Only
Not Sure It Is Worth Repairing?
Message us the model, the symptoms and a photo or two before you book anything. If the machine is not worth fixing, we will tell you straight rather than run up a bill, and if it is, you will know exactly what happens next.