Delivery and Shipping Policy

1.1 Every order is allocated from the nearest in stock hub in our network: the UK (Hartlepool testing and distribution), Germany (Frankfurt), Italy (Milan), the UAE (Dubai), the United States, Thailand (Bangkok) and Hong Kong (Kowloon). Your Order Confirmation states the origin hub and the timeline that applies. Orders placed through our eBay or Amazon listings are dispatched under the delivery terms stated on the relevant listing, not this policy.

1.2 For UK destined orders, every device passes through our UK facility for full bench testing before final dispatch: a pool connected hashrate test, thermal and stability monitoring, power supply checks, network validation, 360 degree photo and video documentation, and tamper evident packaging. Only units passing all tests are released; devices outside tolerance are replaced before dispatch.

1.3 For non UK delivery addresses, orders are usually tested at the origin hub and shipped directly. For hosting deployments, testing is performed at the hosting facility before rack in.

1.4 Dispatch begins only after cleared payment and completion of any compliance checks, with typical processing of 1 to 3 business days before dispatch. Queue position is set by the time funds clear, not checkout time.

2.1 United Kingdom. UK deliveries are made on a Delivered Duty Paid basis where stated on your Order Confirmation: duty, insurance and clearance are included and there are no fees at the door.

2.2 International. Unless your Order Confirmation expressly states DDP, international shipments are DAP or DDU: you are the importer of record and responsible for duties, VAT or sales taxes, brokerage, filings and government fees. Authorities may open, inspect, hold, reclassify or seize goods and request additional documentation; the costs and consequences rest with the consignee.

2.3 Hosting deployments. For hosting outside the UK, delivery, customs clearance and import duties and taxes are the customer's responsibility. We assist and facilitate the full delivery process, handle clearance where agreed, and bill duties at cost.

2.4 Sanctions. We do not ship to sanctioned countries or restricted parties under UK, EU or US law. Orders using freight forwarders may be cancelled if end use cannot be verified.

All times are business days. The formula for a UK address is: transit to our UK facility, plus UK testing (1 to 3 days), plus the final UK courier leg (1 to 3 days via tracked, insured carriers such as Royal Mail or DPD). UK stock is pre tested, so only the courier leg applies.

Direct international deliveries tested at the origin hub follow the transit ranges above without the UK legs. Delivery times are guidance only: routing, peak volumes, weather, security checks, carrier constraints and customs processes can extend timelines.

Order fulfilment window. For pre orders and back orders the maximum fulfilment window is 12 weeks from cleared payment. If a delay risks exceeding this window we will contact you with options, including a refund, an alternative model or temporary hashrate.

• You receive a dispatch email with the courier, tracking link and consignment number, live updates where the carrier supports them, and proof of delivery on arrival.
• International tracking numbers are not routinely issued; UK tracking is provided once the parcel enters the UK network. If an inbound shipment is delayed or held by customs we can supply international tracking on request.
• Adult signature is required on delivery and photo ID may be requested for high value shipments. Service is kerbside only, with no PO boxes; remote area surcharges may apply.
• Carriers typically make 2 to 3 attempts and hold at depot for a limited period before return. Redelivery and storage fees are charged at carrier rates.
• Address changes are restricted after dispatch for security. Requests to change the delivery location must be made in writing at least 5 business days before shipment.
• Please ensure delivery can be accepted within 7 days of shipment to avoid return or storage fees.

Palletised freight. Large or multi unit orders may ship on pallets with banding and corner protection, at kerbside service level; a tail lift or forklift may be required at site, and freight timelines can differ from parcel services.

5.1 Risk passes to you when the goods are handed to the carrier, as set out in our Terms and Conditions. We arrange door to door transit insurance up to the full invoice value for loss, theft and transit damage.

5.2 On delivery, inspect the shipment. Note visible damage or shortage on the proof of delivery and keep all packaging; a short unboxing video helps claims.

5.3 Reporting windows. Visible damage or shortage: within 48 hours. Concealed damage: on discovery, ideally within 7 days. Suspected loss: within 7 days of the last tracking scan. Email [email protected] with dated photos or video and the consignment number, and we will assist with the carrier claim.

5.4 If a shipment is undeliverable, stored or returned due to the consignee's inaction or circumstances within their control, all storage, redelivery, address correction, customs, return freight and re import charges are payable by the customer, and any re shipment occurs on the customer's instruction and at their cost.

Collection from our Hartlepool office is available only to established customers meeting all of the following: existing customer status with at least one completed order, and either previous order history of £50,000 or more, or 20 or more miners purchased. Collection is by appointment only, Monday to Friday 09:00 to 16:00 UK time, with photo ID and the order confirmation required. Collections are escorted and recorded on CCTV. We do not accept walk ins or in office payments.

For selected devices we can provision temporary hashrate once your order is confirmed and paid in full, so you earn while your hardware is in transit. You cover the energy used plus a one time £40 connection fee, and we disconnect the temporary allocation the moment your own miner is online. Availability is limited and site dependent. For unexpected shipping delays we often extend this service as a goodwill measure.

How fast will a UK order arrive?

UK stock is pre tested and typically delivers in 1 to 3 business days after cleared payment. Stock from another hub adds the transit and testing windows in the table above.

Will I pay import fees on a UK delivery?

No. UK deliveries are Delivered Duty Paid where stated on your Order Confirmation: duty, insurance and clearance are included.

Who pays duties on international orders?

Unless your Order Confirmation states DDP, you are the importer of record and pay local duties and taxes on arrival.

What if my delivery arrives damaged?

Note it on the proof of delivery, keep the packaging, and report visible damage within 48 hours to [email protected] with photos and the consignment number. Transit insurance covers up to the full invoice value.

Can I collect from your office?

Established customers meeting the history thresholds can collect by appointment with photo ID. See section 6.

Can I change the delivery address after ordering?

Only in writing at least 5 business days before shipment. After dispatch, address changes are restricted for security.

Guidance only: these answers summarise the policy for convenience and do not replace or supersede the full text above, which prevails if there is any difference.