The Mining Shop UK Delivery and Shipping Policy

1.1 Every order is allocated from the nearest in stock hub in our network: the verified origin stated in the Order Confirmation. Your Order Confirmation states the origin hub and the timeline that applies. Orders placed through our eBay or Amazon listings are dispatched under the delivery terms stated on the relevant listing, not this policy.

1.2 For UK destined orders, every device passes through our UK facility for full bench testing before final dispatch: a pool connected hashrate test, thermal and stability monitoring, power supply checks, network validation, 360 degree photo and video documentation, and tamper evident packaging. Only units passing all tests are released; devices outside tolerance are replaced before dispatch.

1.3 For non UK delivery addresses, orders are usually tested at the origin hub and shipped directly. For hosting deployments, testing is performed at the hosting facility before rack in.

1.4 Dispatch begins only after cleared payment and completion of any compliance checks, with typical processing of 1 to 3 business days before dispatch. Queue position is set by the time funds clear, not checkout time.

2.1 United Kingdom. The duty and tax basis shown at checkout or in the Order Confirmation applies. We do not promise DDP unless it is expressly stated.

2.2 International. International orders are DAP by default under Incoterms® 2020. The Customer is importer of record and pays destination duty, VAT or sales tax, brokerage, filings and government charges. DDP is available on request only where we quote and confirm it in writing before payment.

2.3 No surprise claim. A DAP quote excludes destination charges, which may be collected by the carrier or authority. We explain this before payment; the total landed cost is not the website price alone.

2.4 Hosting and restrictions. Hosting deployments follow their Order Confirmation. We may refuse restricted destinations, parties, end uses or freight-forwarder routes that cannot be verified.

All estimates are business days and start after cleared payment, required checks and stock allocation. For a UK address, allow origin transit where applicable, UK testing and the final courier leg.

These are estimates, not guaranteed dates. Customs, security checks, weather, peak demand and carrier disruption can extend them. Your Order Confirmation identifies the applicable route.

Business maximum. For B2B Orders, unless otherwise agreed, the maximum fulfilment window is 12 weeks from cleared payment. If we expect to exceed it, we explain the position and offer appropriate options, which may include a revised date, alternative model or refund.

Consumer delivery. An eligible Consumer Order is delivered within the period shown and agreed at checkout or in the Order Confirmation. If no different period is expressly agreed, delivery will be without undue delay and within 30 days after the contract is made. If we miss the applicable period, the Consumer receives the cancellation and refund remedies required by law.

• You receive a dispatch email with the courier, tracking link and consignment number, live updates where the carrier supports them, and proof of delivery on arrival.
• International tracking numbers are not routinely issued; UK tracking is provided once the parcel enters the UK network. If an inbound shipment is delayed or held by customs we can supply international tracking on request.
• Adult signature is required on delivery and photo ID may be requested for high value shipments. Service is kerbside only, with no PO boxes; remote area surcharges may apply.
• Carriers typically make 2 to 3 attempts and hold at depot for a limited period before return. Redelivery and storage fees are charged at carrier rates.
• Address changes are restricted after dispatch for security. Requests to change the delivery location must be made in writing at least 5 business days before shipment.
• Please ensure delivery can be accepted within 7 days of shipment to avoid return or storage fees.

Palletised freight. Large or multi unit orders may ship on pallets with banding and corner protection, at kerbside service level; a tail lift or forklift may be required at site, and freight timelines can differ from parcel services.

5.1 B2B risk. For a B2B order, risk passes when the goods are handed to the carrier unless the agreed Incoterm or Order Confirmation states otherwise. Transit insurance and claim administration do not by themselves change that allocation.

5.2 Consumer risk. For a Consumer order, risk remains with us until the Consumer, or a person identified by the Consumer other than the carrier, takes physical possession. Our carrier cannot be treated as the Consumer's nominee. If the Consumer independently commissions a carrier we did not offer, the statutory exception may apply.

5.3 Evidence. Note visible damage or shortage on delivery, photograph it and retain all packaging. Report damage or suspected loss promptly. Our preferred 48-hour visible-damage and seven-day concealed-damage windows support evidence only and do not remove a mandatory right.

5.4 Customer-sent goods. A Customer sending equipment to us bears inbound transit risk until receipt, subject to any mandatory consumer rule, and should use suitable tracked and insured carriage.

Collection from our Hartlepool office is available only to established customers meeting all of the following: existing customer status with at least one completed order, and either previous order history of £50,000 or more, or 20 or more miners purchased. Collection is by appointment only, Monday to Friday 09:00 to 16:00 UK time, with photo ID and the order confirmation required. Collections are escorted and recorded on CCTV. We do not accept walk ins or in office payments.

For selected devices we can provision temporary hashrate once your order is confirmed and paid in full, so you earn while your hardware is in transit. You cover the energy used plus a one time £40 connection fee, and we disconnect the temporary allocation the moment your own miner is online. Availability is limited and site dependent. For unexpected shipping delays we often extend this service as a goodwill measure.

How fast will a UK order arrive?

UK stock is pre tested and typically delivers in 1 to 3 business days after cleared payment. Stock from another hub adds the transit and testing windows in the table above. A Consumer Order also receives the agreed or statutory delivery protection in section 3.

When does risk pass for a consumer order?

Normally when the Consumer or their nominated recipient physically receives the goods, not when we hand them to our courier.

Will I pay import fees on a UK delivery?

The duty and tax basis is stated at checkout or in your Order Confirmation before payment. DDP applies only where expressly confirmed; under DAP, destination duty, tax and clearance charges are payable by the customer. Check the agreed delivery basis before ordering.

Who pays duties on international orders?

Unless your Order Confirmation states DDP, you are the importer of record and pay local duties and taxes on arrival.

What if my delivery arrives damaged?

Note it on the proof of delivery, keep the packaging, and report visible damage promptly to [email protected] with photos and the consignment number. Preferred reporting windows do not remove mandatory consumer rights.

Can I change the delivery address after ordering?

Only in writing at least 5 business days before shipment. After dispatch, address changes are restricted for security.

Guidance only: these answers summarise the policy for convenience and do not replace or supersede the full text above, which prevails if there is any difference.