The Mining Shop UK Repairs Terms and Conditions

1.1 Obtain an RMA or repair reference before sending equipment. Provide the device model, serial number, fault description and any requested logs, photographs or video.

1.2 By submitting equipment, the customer authorises us to open and disassemble it, run powered tests, update or reinstall firmware, reset settings and perform reasonably necessary diagnostic procedures.

1.3 This advance authority includes destructive or irreversible diagnosis where reasonably necessary. It may affect seals, appearance, components or the possibility of returning the miner to its exact original state. We will not perform unnecessary destructive work.

1.4 We may refuse or stop work on equipment that is unsafe, contaminated, counterfeit, unlawfully obtained, severely modified or presents an electrical, fire, health, legal or security risk.

1.5 On receipt, we may unpack the equipment, record its apparent condition and carry out a visible inspection before formal diagnosis. Receipt does not confirm repairability, completeness or acceptance of any claimed condition.

1.6 The customer confirms that it owns the equipment or has authority from the owner to instruct us. It must tell us immediately if ownership, finance or authority changes while the equipment is in our custody.

2.1 The customer must use secure packaging and tracked, fully insured carriage. Equipment travels at the customer’s risk until delivered to and accepted by us.

2.2 The customer arranges and handles any claim under their inbound transit insurance.

2.3 The customer must record or back up firmware, pool, wallet, worker, network and other configuration. Diagnosis or repair may reset or remove settings, and we are not responsible for configuration loss.

2.4 The customer must provide accurate fault history, logs, passwords or temporary access reasonably required for diagnosis and respond promptly to technical questions. We are not responsible for delay or an incomplete diagnosis caused by missing, inaccurate or late information.

3.1 The standard diagnostic fee is £150 excluding VAT per device.

3.2 The diagnostic fee is non-refundable and pays for the diagnosis. If the customer approves and pays for the quoted repair, it is credited in full against the final repair price. If the repair is declined, unsuccessful or uneconomical, the fee remains payable.

3.3 Hosted miners may receive an initial diagnosis under the Hosting Terms. A diagnostic fee for hosted equipment applies only after we notify the customer and obtain approval.

4.1 Following diagnosis, we provide a written quotation where repair is reasonably possible. A repair quotation is valid for seven calendar days.

4.2 If no approval is received within seven days, we will contact the customer. We do not automatically treat silence at day seven as approval or immediate abandonment.

4.3 Repair work begins after written approval and cleared payment.

4.4 The final price may increase by up to 10% above the approved quotation without further approval. Any increase beyond 10% requires express customer approval before the additional work proceeds.

4.5 If the customer rejects an increase beyond 10%, we stop work. The customer remains responsible for the diagnostic fee, all authorised work completed, parts already fitted, storage and shipping. The device is returned after those sums have been paid.

5.1 We may use new or professionally refurbished parts equivalent to the required specification. Part condition should be identified in the quotation where reasonably known.

5.2 Components removed during repair become the property of The Mining Shop UK for responsible reuse or recycling.

5.3 We accept customer-supplied parts by prior agreement. Customer-supplied parts are excluded from our parts warranty, but our workmanship remains covered under section 8.

6.1 We target completion within 14 business days after quotation approval and cleared payment.

6.2 This is a service target rather than a guaranteed deadline. Parts shortages, manufacturer assistance, hidden faults, shipping, workload or technical complexity may require an extension. We will notify the customer and provide a revised estimate.

6.3 We may use suitably qualified technicians and subcontractors and may send equipment or components to an approved specialist or manufacturer where reasonably required. We remain responsible for our contractual repair obligations, subject to these Terms.

If equipment is beyond economical repair, the customer may choose insured return at their cost or authorise us to recycle it responsibly. The non-refundable diagnostic fee and any authorised charges remain payable.

8.1 A completed paid repair carries a 60-day warranty from return delivery, limited to parts supplied by us and the specific work performed.

8.2 Unrelated faults, unaffected components, customer-supplied parts, misuse, unsuitable power or cooling, contamination, physical damage, unauthorised modification and customer shipping damage are excluded.

8.3 For a confirmed covered repair-warranty fault, the customer pays tracked and insured carriage to us. We pay tracked and insured return carriage after completing the covered remedy.

8.4 Our remedy is to reperform the covered work or repair/replace the covered part. The 60-day period does not create cover for the entire miner.

For an ordinary paid repair, return carriage is tracked and insured, charged to the customer, and transit risk passes when the equipment is handed to the carrier. The customer must pay all diagnostic, repair, storage and shipping amounts before release.

10.1 We hold equipment for 30 calendar days while awaiting instructions, approval, payment or collection. After that period, storage accrues at £5 excluding VAT per device per day.

10.2 After 60 days of storage charges—90 days total from the first unanswered request—we may begin the uncollected-goods process.

10.3 We will give the written notices required by the Torts (Interference with Goods) Act 1977 before sale, recycling or disposal. Ownership does not transfer automatically merely because time has passed.

10.4 Sale proceeds are first applied to diagnostic, repair, parts, storage, shipping, sale and disposal costs. Any remaining balance is accounted for to the customer.

11.1 Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or another liability that cannot lawfully be excluded.

11.2 If we negligently lose or damage a miner while it is in our custody, maximum liability is its reasonable used-market value immediately before the incident.

11.3 Subject to clause 11.1, we do not cover lost mining revenue, profit, opportunity, data or configuration, or indirect or consequential loss.

11.4 Limitations apply only to the extent permitted by law and are intended to satisfy the Unfair Contract Terms Act 1977 reasonableness requirement.

12.1 These Repairs Terms form part of the General Terms and Conditions. The accepted quotation or written repair instruction prevails if it expressly conflicts with these Terms.

12.2 Each party must keep non-public commercial, technical, security and equipment information confidential and use it only for the repair, subject to disclosure required by law or to advisers, insurers, carriers, manufacturers and subcontractors who need it and owe appropriate duties.

12.3 Neither party is liable for delay or failure caused by an event beyond its reasonable control. The affected party must notify the other, take reasonable steps to mitigate the effect and resume performance when able. Payment obligations already accrued are not excused.

12.4 We may terminate the repair contract for a material breach not remedied within 14 days after written notice, immediately where continued custody or work would be unlawful or unsafe, or if the customer becomes insolvent. Accrued charges and the storage and uncollected-equipment provisions survive.

12.5 The customer may not assign the repair contract without our prior written consent. A variation or waiver is effective only if recorded in writing by an authorised representative. Delay in enforcement is not a waiver.

12.6 If a provision is invalid or unenforceable, the remaining provisions continue. A person who is not a party has no right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except a permitted assignee.

12.7 The version accepted when the repair is booked applies. The contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.