The Mining Shop UK Hosting Terms and Conditions

1.1 Hosting is supplied only to business customers under our General Terms and Conditions.

1.2 The contract consists of the Order Confirmation or signed hosting agreement, these Hosting Terms and the General Terms. If they conflict, the Order Confirmation or signed hosting agreement prevails. Acceptance may be recorded through a signed agreement, electronic acceptance or another durable written method.

1.3 Hosting availability depends on miner model, condition, source, algorithm, cooling method, power draw, facility capacity, safety, compliance checks and profitability considerations. We may refuse equipment that is unsuitable, unsafe or outside the agreed specification.

1.4 The quotation must identify each miner, whether it is new, used or refurbished, whether it was purchased from The Mining Shop UK or another source, its cooling method, destination facility, applicable siting fee and agreed payment terms. Those recorded facts determine the minimum fee under section 4.

1.5 In these Terms, “Facility” means the hosting site identified in the Order Confirmation; “Facility Operator” includes The Mining Shop UK and any approved site operator or subcontractor; “Hosted Miner” means customer-owned equipment accepted for hosting; and “Service Commencement” means the date the miner is confirmed operational at the Facility.

1.6 We may use suitably qualified Facility Operators, technicians, carriers and other subcontractors to provide the services. We remain responsible for our contractual obligations, subject to these Terms.

1.7 Any customer purchase order or standard terms are excluded unless an authorised representative of The Mining Shop UK expressly accepts them in writing.

2.1 The customer owns the hosted miner, subject to any retention-of-title rights applying to unpaid goods.

2.2 The customer selects and controls their mining-pool account and wallet. Hashrate is directed to the nominated pool so rewards reach the customer’s wallet. We do not take ownership or custody of customer mining rewards.

2.3 The customer is responsible for the accuracy and security of pool, worker, wallet and authentication details and must notify us of authorised changes.

2.4 The customer must monitor their pool and wallet records, report suspected faults promptly and provide current pool, wallet, worker, network and authorised-contact information reasonably required to investigate an issue. We are not responsible for delay or lost rewards caused by missing, inaccurate, insecure or late customer information.

2.5 The customer must notify us before selling, assigning, financing or otherwise transferring an interest in a Hosted Miner. A transfer does not release the existing customer from payment or other obligations unless we accept the replacement customer and transfer in writing.

3.1 The standard minimum hosting term is 12 months unless the quotation states another period. The term begins on rack-in or the agreed service-commencement date.

3.2 Early termination by the customer without our breach makes the remaining fixed-term hosting charges payable, less costs we genuinely avoid. Accrued energy, repair, removal, storage, shipping, customs and other charges also remain payable.

3.3 A customer may terminate before a notified material price increase takes effect without paying the remaining fixed-term charges, provided all accrued charges and applicable removal, shipping and customs costs are paid.

3.4 Before rack-in, we may receive, unpack and visually inspect the miner; connect approved power, cooling and network services; apply approved configuration or firmware; perform an operational test; and record its status. We will notify the customer when deployment is complete or if a fault, incompatibility or safety issue prevents acceptance.

3.5 Delivery to a Facility does not itself confirm acceptance or Service Commencement. If equipment fails pre-deployment checks, we may isolate it and offer diagnosis, repair, return or another agreed solution under the applicable terms.

4.1 Every hosting arrangement requires an energy deposit equal to one month of estimated energy charges per miner. It is held and applied to the final month of hosting, subject to any overdue balance or other lawful, authorised deduction.

4.2 A siting fee may apply to a new miner purchased directly from The Mining Shop UK at the site-specific amount stated in the quotation. The mandatory minimum-fee rule in clause 4.4 does not apply to those directly purchased new miners.

4.3 A non-refundable siting fee applies without exception to every used or refurbished miner and every miner purchased from, supplied by or transferred from a third party for hosting with us. The amount varies by facility, miner condition and cooling method, subject to the minimums in clause 4.4.

4.4 For used or refurbished hardware, or hardware purchased from any source other than The Mining Shop UK, the minimum siting fee is charged per miner as follows:

• air-cooled hosting: £500 excluding VAT per miner;
• hydro or immersion hosting: £2,000 excluding VAT per miner.

The applicable facility may quote a higher fee where its actual infrastructure, preparation, handling or deployment requirements justify it. A quotation cannot reduce these minimums for equipment in this category.

4.5 The siting fee covers or contributes to pre-deployment device inspection and testing; PDU capacity and equipment; networking equipment; cabling; technical manpower; back-office administration; insurance-related administration; electrical work; site handling; and, where applicable, the coordination, logistics and handling of warranty work undertaken with a manufacturer or other third party. Facility-specific hydro or immersion preparation may also include pumps, de-ionised water, dielectric fluid, mounting and related cooling infrastructure.

4.6 Infrastructure, equipment and consumables funded through a siting fee remain the property of The Mining Shop UK or the hosting facility. Payment does not transfer ownership to the customer.

4.7 Unless the accepted quotation expressly provides a different written payment schedule, the full siting fee must be received as cleared funds before pre-deployment testing, site preparation or rack-in begins. Payment timing may be negotiated, but only through a written schedule accepted by both parties. Deferral or instalments do not make the fee refundable or remove the customer's obligation to pay it in full.

4.8 For used, refurbished or third-party-sourced equipment, failure or delay in charging, invoicing or collecting a siting fee does not waive it. A waiver, discount or change is effective only if expressly recorded in writing by an authorised representative, and no waiver may remove the mandatory fee or reduce it below the applicable minimum in clause 4.4.

5.1 Hosting is billed monthly in advance. An invoice must be paid in full within seven calendar days.

5.2 If payment is not received within seven days, we may power down or disconnect the affected miners. The contracted flat-rate hosting/energy charge continues because capacity remains reserved, even while equipment is offline.

5.3 Statutory interest and recovery costs may apply to qualifying overdue commercial debts.

5.4 After 60 days of continued non-payment, we may terminate hosting and remove the equipment from the facility. Facility storage then accrues at £20 excluding VAT per miner per day.

5.5 After 60 days of unpaid facility storage, we may begin the uncollected-goods process. We will give the written notices required by the Torts (Interference with Goods) Act 1977 before sale, recycling or disposal. Sale proceeds will be applied to outstanding hosting, energy, diagnostics, repairs, removal, storage, sale and disposal costs; any remaining balance will be accounted for to the customer.

5.6 The customer must raise a genuine invoice or metering query promptly and provide reasonable details. A disputed item does not suspend payment of undisputed sums. We and the Facility may retain meter, power, uptime, monitoring, ticket and operational records as evidence of service delivery, subject to reasonable correction of an identified error.

6.1 The Order Confirmation states whether billing is a flat monthly amount, rate per kWh or another agreed structure.

6.2 We may change hosting or energy rates during a fixed term because of supplier tariffs, taxes, regulation, exchange rates or other documented facility costs by giving at least 30 days’ written notice.

6.3 If the customer rejects a material increase, they may terminate in accordance with clause 3.3 before it takes effect.

6.4 If a change in law, tax, grid rule, licensing condition, insurance requirement or Facility regulation materially affects the service, the parties will cooperate in good faith on a lawful operational or pricing adjustment. Clauses 6.2 and 6.3 apply to a resulting material price increase.

7.1 Each facility’s contractual uptime percentage is stated in the Order Confirmation and measured for each calendar month.

7.2 Uptime does not include downtime caused by miner hardware failure; customer pool, wallet or configuration issues; notified planned maintenance; grid curtailment; force majeure; or a third-party pool, network or service outside the facility’s reasonable control.

7.3 If qualifying facility-controlled downtime causes uptime to fall below the contractual percentage, we provide equivalent replacement hashrate using the same algorithm. For example, two qualifying lost days for a 200 TH/s miner are remedied with 200 TH/s for an equivalent two-day period.

7.4 Replacement hashrate is directed to the customer’s nominated pool so rewards reach the customer’s wallet and is supplied before the next billing cycle, where reasonably practicable. It is the agreed service-level remedy for qualifying downtime and is not a guarantee of coin quantity or fiat value.

7.5 We may carry out planned maintenance and will give reasonable advance notice where practicable, coordinate material interruptions and use reasonable efforts to minimise disruption. Emergency work may proceed without advance notice where needed to protect people, equipment, the grid or the Facility.

7.6 The Facility may monitor miner status, power, temperature, cooling, network availability and hashrate for operations, safety, billing and service verification. Pool-side readings remain dependent on the customer’s pool and configuration and may differ from Facility telemetry.

7.7 Support and incident-response targets, if included, are service targets stated in the Order Confirmation and are not guaranteed restoration deadlines unless expressly described as such. The customer must nominate an operational contact able to receive notices and provide decisions.

8.1 Hosting authorises us and the facility to reboot equipment, install approved firmware, adjust pools for authorised testing, perform maintenance and tune operational settings.

8.2 We may underclock or otherwise tune miners without separate approval to balance PDUs, cooling or facility load, provided operation remains within the manufacturer’s supported hashrate, power and safety tolerances. Standard hosting does not authorise operation outside those tolerances.

8.3 The customer may request underclocking or complete power-down if mining becomes uneconomic. Fixed monthly charges continue while the contracted capacity remains reserved unless a different arrangement is agreed in writing.

8.4 Profitability, mining rewards, asset value, difficulty, pool luck and energy economics are not guaranteed. Unprofitability does not release the customer from a fixed-term commitment.

8.5 We may isolate, power down or refuse to reconnect equipment that presents a safety, security, regulatory, cooling, electrical, network or Facility risk. We will notify the customer as soon as reasonably practicable and explain the required remedial action.

9.1 We may automatically carry out an initial non-chargeable diagnosis of a hosted miner.

9.2 The standard £150 excluding VAT diagnostic fee does not automatically apply to hosting. If we decide a chargeable diagnosis is required, we will notify the customer and obtain approval before it begins.

9.3 Warranty faults follow the Warranty Policy. Chargeable repairs follow the Repairs Terms, including the quotation, 10% tolerance and approval rules.

10.1 We may propose relocation to another suitable facility for capacity, energy, operational, legal or regulatory reasons. We pay the relocation and new setup costs.

10.2 The customer must approve relocation before it occurs if it materially changes the hosting price, cooling method, jurisdiction or contractual uptime.

10.3 Relocation does not transfer ownership of the Hosted Miner or customer rewards. We will maintain reasonable chain-of-custody and deployment records and coordinate any necessary pool or network updates with the customer.

11.1 We arrange insurance for hosted miners against the risks and subject to the conditions of the applicable policy.

11.2 Cover is limited to the miner’s reasonable used-market value at the date of insured loss. The customer is responsible for the applicable insurance excess, which we may invoice or collect from the customer.

11.3 The customer must provide evidence and cooperate with an insurer or loss investigation. Insurance does not cover lost mining rewards, profit or revenue.

12.1 Customers may not visit hosting facilities or access hosted equipment physically because of safety and security requirements.

12.2 The only standard exception is a customer operating more than 500 kW of contracted capacity. Any visit remains subject to facility approval, advance scheduling, identification, confidentiality, supervision and site safety rules.

12.3 We may refuse or end any visit that creates a safety, security, confidentiality or operational risk.

12.4 Facility addresses, layouts, access systems, security arrangements, customer equipment data and non-public operational information are confidential. The customer must not publish or disclose them except to professional advisers bound by confidentiality or where required by law.

The customer must maintain accurate contact, ownership and billing details; keep pool and wallet access secure; monitor rewards and report faults promptly; provide logs and troubleshooting information reasonably requested; pay invoices on time; comply with sanctions, AML/KYC and source-of-funds checks; avoid unlawful mining activity; ensure it has all rights needed for the equipment and wallet; and follow reasonable technical, safety and security instructions.

14.1 Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or another liability that cannot lawfully be excluded.

14.2 Subject to clause 14.1, liability for physical loss of an insured miner is limited to its reasonable used-market value immediately before the loss. For other hosting claims, aggregate liability is limited to hosting fees paid for the affected miner during the preceding 12 months.

14.3 We are not liable for indirect or consequential loss, lost profit, revenue, opportunity or mining rewards; changes in market value or difficulty; pool or wallet failures; or failures caused by customer configuration.

14.4 Limitations apply only to the extent lawful and reasonable under the Unfair Contract Terms Act 1977.

14.5 The Facility Operator is responsible for infrastructure on its side of the recorded power, cooling and network handover points. The customer remains responsible for the miner’s inherent condition, manufacturer defects, pool and wallet services, customer-supplied configuration and any equipment or service outside our reasonable control.

15.1 Either party may terminate for a material breach that is not remedied within 14 days after written notice, or immediately where the breach cannot be remedied, continued service would be unlawful or unsafe, or the other party becomes insolvent. Termination does not remove accrued payment, confidentiality, liability, removal, storage or uncollected-goods obligations.

15.2 Following termination, the customer must pay all sums due and arrange removal or insured return within the stated collection period. We may require prepayment of disconnection, packaging, shipping, customs and insurance costs before release.

15.3 Neither party is liable for delay or failure caused by an event beyond its reasonable control. The affected party must notify the other as soon as reasonably practicable, take reasonable steps to mitigate the effect and resume performance when able. Payment obligations already accrued are not excused.

15.4 Each party must keep the other’s non-public commercial, technical and security information confidential and use it only for the contract, subject to disclosure required by law or to advisers, insurers, funders and subcontractors who need it and owe appropriate duties.

15.5 Notices concerning breach, termination, price change, ownership or legal process must be sent in writing to the latest notified email or postal address. Operational notices may be given through the agreed support channel.

15.6 The customer may not assign or transfer the contract without our prior written consent. We may assign it to an affiliate or transfer it with the relevant hosting business, provided this does not materially reduce the customer’s contractual protections.

15.7 The Order Confirmation, these Hosting Terms and the incorporated General Terms form the entire agreement about hosting and replace earlier discussions on the same subject. A variation or waiver is effective only if recorded in writing by an authorised representative. Delay in enforcement is not a waiver.

15.8 If a provision is invalid or unenforceable, the remaining provisions continue. A person who is not a party has no right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except a permitted assignee.

15.9 The version accepted for the hosting contract applies throughout that term unless a change is agreed or permitted under these Terms. The contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.